Returns & Exchanges

At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed merchandise within 30 days of the original purchase date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in the original packaging, ensuring all tags are attached and the original packing slip is included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized carrier location and keep your tracking number to monitor your refund status.