Frequently Asked Questions
Everything you need to know about your Nine West experience.
What is your return policy?
We accept returns on unworn merchandise within 30 days of the original purchase date. Items must be in their original packaging to be eligible for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Shipping costs and delivery times vary based on the destination.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe heels and boots.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the item once received.